You get 14 days from your first subscription charge to decide. Full refund, no questions, no returns required. A 2025 medical device industry report noted that the logistics of returning a device are themselves a barrier to clinical tool adoption, separate from clinical value. A 2025 review of chiropractic practice trends adds the other half: rising deductibles have made clinics far more cautious about equipment spend without a clear return. Removing the return step lets you judge fit on its own terms.
"What if MuscleMap doesn't work for me?"
That's okay. You're covered by our 14-day money-back guarantee, starting from the date of your first subscription charge (Pacific Time). Full refund, no returns required.
"Do I have to send it back?"
Nope. No returns required.
"How do I request a refund?"
Just send an email to harrisonshu@getmusclemap.com with your order details. That's it. No forms or hassles.
Refunds will be issued to the same payment method used for your original purchase and typically take 5-10 business days to appear after we process your request.
"Will you ask me a bunch of questions?"
No. You'll get your refund, no questions asked. We might reach out for feedback, but only if you're open to it.
"What about my subscription payment?"
If you signed up for the app, we'll refund your first month of subscription too.
"Why does MuscleMap offer a no-return refund?"
A 2025 medical device industry review found that the friction of returning a device is itself a meaningful barrier to clinical tool adoption, separate from the underlying clinical value. Removing the return requirement lets the practitioner judge fit without sunk-cost or logistical pressure.
Why we do this
We built MuscleMap to help therapists and clinics measure and communicate progress with their patients. But we also know it might not be the right fit for everyone. That's why we've made our policy simple and risk-free.
Frequently Asked Questions
What is MuscleMap's money-back guarantee?
MuscleMap offers a 14-day money-back guarantee starting from the date of your first subscription charge (Pacific Time). You receive a full refund and do not need to return the device.
Do I have to send back the MuscleMapper device to get a refund?
No. No returns are required. You keep the device and receive a full refund.
How do I request a MuscleMap refund?
Send an email to harrisonshu@getmusclemap.com with your order details. Refunds are issued to the original payment method and typically appear within 5-10 business days.
Will MuscleMap ask me why I want a refund?
No. Refunds are processed without questions. Harrison may reach out for optional feedback, but it is not required to receive the refund.
Is my subscription fee also refunded?
Yes. If you signed up for the app subscription, your first month of subscription is also refunded within the 14-day guarantee window.
Why does MuscleMap offer a no-return refund?
A 2025 medical device industry review found that the friction of returning a device is itself a meaningful barrier to clinical tool adoption, separate from the underlying clinical value. Removing the return requirement lets the practitioner judge fit without sunk-cost or logistical pressure.
Why does a 14-day window matter more in 2026 than it used to?
Because equipment spend is under tighter scrutiny. A 2025 review of chiropractic practice trends found that rising patient deductibles and price sensitivity have pushed clinics to demand a clear return before investing in new tools. A no-return refund window lets you test that return in your own practice instead of forecasting it.